Refund, cancellation and delivery
Last updated: 20 October 2026
Every order starts with a written scope that you approve before you pay. This page explains what happens if you cancel, and how delivery works.
Delivery
All work is digital. We deliver by WhatsApp, email or a download link, in the format stated in your scope. Single-page audits are typically delivered within 24 hours of kickoff. Kickoff is the moment we have your payment and all the material we asked for. Your quote states the exact delivery date.
If we expect to miss the agreed date, we will tell you before it passes and agree a new one.
If you cancel
| When you cancel | Refund |
|---|---|
| Within 2 hours of payment, before delivery | 100% |
| More than 2 hours and up to 24 hours after payment, before delivery | 70% |
| After delivery | No refund for a change of mind. See the next section if the work does not match the scope. |
To cancel, message us on WhatsApp or email with your payment reference. The time of your message is the time of cancellation.
If the work does not match the scope
Tell us within 7 days of delivery. We will first fix it at no charge, using your revision round. If we cannot put it right, we will refund the part of the fee that relates to the missing work, up to the full amount.
We delete working files 48 hours after a project is completed. If you ask for a fix after that, we may ask you to send your material again.
We do not refund results that depend on what you do afterwards, such as sales, or work that matches the approved scope.
Free teardowns
Our free video teardown costs nothing, so no refund applies.
How refunds are paid
Approved refunds go back to the original payment method. They normally reach you within 5 to 7 working days of approval, depending on your bank or payment provider.
How to ask
Email nitin@operatorvault.pro or message +91 92772 54194 with your name, your payment reference and a short description of the issue. We reply within 2 working hours.
Payment problems
If you were charged twice, or the payment failed but money left your account, send us the transaction reference and we will resolve it. If the amount on the payment page does not match your quote, do not pay. Message us first.